Policies

Return Policy

Is the item you ordered from FurnitureForever.com not what you expected? Did it not fit the space or match the room in the way you had hoped? Regardless of the reason, you won't be stuck with something you can't use or don't want. (Note: If your item was damaged or defective, see our Damage section below). We proudly offer you one of the best return policies in the online furniture business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our actual shipping costs and a 25% restocking fee. Many of our products are offered with free shipping, so please note that if you return one of these products, the actual shipping costs that we have paid will still be deducted from your return refund. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts, we will pay return shipping and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.

Please note that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.

Using our standard return policy:

• ·Please click here to contact us and include your original order number, what product(s) you are returning, if it has been open, reason for return and your name. We will give you an return claim number and a return address.
• ·Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
• ·Return the product using your preferred shipping method to the address you we have provided to you.
• ·Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
• ·Please Note: Unless the return or exchange is due to damage or an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled, used, opened or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please contact us.

What If my order arrives damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below.

If shipped via Truck Freight or White Glove

• ·Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package only if it is damaged. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
• ·If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will work with you to our best ability. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the damaged package for inspection. We can only send you a replacement once a damage claim if filed and approved. So please be sure your product is in perfect condition before signing the Bill of Lading (Bill of Lading is the finally delivery slip that is presented and signed by the customer). All returned products should be in the original packaging.

Our goal is to make buying online easy, safe and efficient for everyone.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged and you have noted the Bill of Lading damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is problematic due to a manufacturer's defect, you may contact the manufacturer. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.