Is the item you ordered from FurnitureForever.com not what you expected? Did it not fit the space or match the room in the way you had hoped? Regardless of the reason, you won't be stuck with something you can't use or don't want. (Note: If your item was damaged or defective, see our Damage section below). We proudly offer you one of the best return policies in the online furniture business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our actual shipping costs and a 25% restocking fee. Many of our products are offered with free shipping, so please note that if you return one of these products, the actual shipping costs that we have paid will still be deducted from your return refund. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts, we will pay return shipping and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.
Please note that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
Using our standard return policy:
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled, used, opened or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please contact us.
What If my order arrives damaged?
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below.
If shipped via Truck Freight or White Glove
Our goal is to make buying online easy, safe and efficient for everyone.
If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged and you have noted the Bill of Lading damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.
If your item is problematic due to a manufacturer's defect, you may contact the manufacturer. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.